Return & Refund Policy

Return & Refund Policy

At Enaamimaart, we value our customers and strive to provide a seamless shopping experience. If you are not satisfied with your purchase, we are here to help with our Return and Refund policy.

1. Conditions for Return

You can request a return if the product you received meets any of the following conditions:

• Damaged Product: The product is physically damaged or defective.

• Incorrect Product: The product is different from what you ordered (wrong size, color, or model).

• Missing Parts: The package is missing items or accessories shown in the description.

• Not as Described: The product does not match the specifications mentioned on the website.

2. Return Timeframe

• You must notify us of any issues within 48 hours of receiving the delivery.

• The product must be returned to us within 7 to 10 working days.

3. Conditions for a Valid Return

To ensure a successful return, the product must be:

• In its original packaging with all tags, labels, and accessories intact.

• Unused, unwashed, and in the same condition as received.

• Accompanied by the original invoice or proof of purchase.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approval: If approved, the refund will be processed within 7 to 15 working days.

• Payment Method: Refunds will be issued via the original payment method (e.g., Credit/Debit card, Mobile Banking) or via a Bank Transfer.

• Note: Digital payment refunds may take additional time depending on the bank or payment gateway provider’s policy.

5. Non-Returnable Items

Certain items are not eligible for return due to hygiene or nature of the product, such as:

• Innerwear/Lingerie.

• Cosmetics or Personal Care items (if opened).

• Perishable goods (like food items).

• Items sold under "Clearance Sale" or "Flash Sale."

6. Shipping Costs

• If the return is due to our mistake (wrong or damaged product), Enaamimaart will bear the return shipping cost.

• If the return is due to a change of mind, the customer may be responsible for the shipping charges.

7. Contact for Returns

To initiate a return, please contact our support team:

• Hotline: [01816648162]

• Email: [support@enaamimaart.com]

• Messenger: m.me/enaamimaart